Frequently Asked Questions
What happens after your jewellery has been sent in to us?
We will let you know by email when your envelope has arrived safely into our office. Special Delivery is guaranteed to arrive by 1pm the next working day so will will normally notify you the day we receive your jewellery that it has arrived. Will will also give you a brief time-scale in this email as to how long it will take us to give you a full quote. Sometime it may take us a few days as we may need to contact some of our suppliers, for example if you are having a stone replaced.
Once we have worked out how much your repair will cost, we will send you an email detailing the work required and how much it will cost.
I received my quote, what next?
If you want to go ahead, the email will contain a link to our payment system where you can pay with your credit or debit card. We use SagePay for our payments so you are assured that your card details are in the safest possible hands.
If you would rather pay by bank transfer, then you will find our account details in the email, all we ask is that you reply to the email saying you have paid by bank transfer.
Once you have paid by credit or debit card we are notified immediately and will start work on your repair. We may contact you to let you know if there are any other details about your repair that you need to know.
Once your repair has been completed, we will send your jewellery back to you by Royal Mail Special Delivery and email you with a tracking number.
What are your delivery options?
We can deliver your repaired jewellery back to you a number of ways depending on your budget and the value of your item.
As an on-line business, delivery is extremely important to us, especially as you may be sending us something of value or sentiment. We can deliver to our domestic market (United Kingdom) using any of the signed for Royal Mail services or a logistics company if your item is of high value our you live out with the United Kingdom.
Can I send you an item without requesting a pre-paid envelope?
Of course you can! But why would you?
Take advantage of our pre-paid envelope and you only pay if you decide to go ahead with the repair.
If you do send us your item without requesting an envelope from us then we will only charge for the return of your item should you decide to go ahead with any repair.
How do you return my items?
We will always return your jewellery using the delivery method that you sent your jewellery to us in the first place. If we feel that you require a different delivery tariff we will let you know what the charge will be.
What happens if I am not happy with the repair?
All of our repairs come with a 1 year no quibble guarantee so in the unlikely event that you are not 100% satisfied with your jewellery let us know and we will do all we can to rectify any problems.
Don't take our word for it, if you would like to check out independent websites then take a look at these websites:
Royal Mail Special Delivery
SagePay - Our Payment Provider