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What happens when you send your jewellery for a quote/repair:

  • When your items arrive we will email you to let you know they have arrived safely.

  • Once inspected we will be able to give you a price for repair work and how long it will take to complete (we aim to return items as fast as we can - usually a week for most repairs, where we need to order in stones etc this may take 2-3 weeks).

  • Should the repair price be higher than you anticipated your jewellery will be returned free of charge. Repair Terms and Conditions apply.

  • Payment is required in full, prior to any repair work commencing and can be made by Debit or Credit Card.

  • You only pay for sending your jewellery in to us if you go ahead with the repair. How we calculate delivery.

  • We will email you when your items are ready and give you a tracking reference number.

For more information on the jewellery repair process please read our How it Works page.

Complete the form below to request a prepaid insured delivery envelope.

Your Contact Details
*First Name:
*Last Name:
*Email Address:
*Phone/Mobile Number:
Your Address
*Address 1:
Address 2:
Address 3:
*Post Code:
Details of Your Repair
*Tell us what needs to be repaired:
*Where did you find us?
*Sign up to newsletter?
*Include Ring Size Gauge?
Security Code:
*Enter Above Security Code:
Terms and Conditions
You must accept our Repair Terms & Conditions before proceeding -