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Jewellery Repairs By Post

Why a Hands-On Jewellery Inspection is Essential

To provide you with the most accurate and fair quote, our policy is to physically inspect every piece of jewellery. We understand you may have thought this could be done via photos, but our trained jewellers need to assess several key details in person, such as:

  • The exact type and purity of the metal.
  • The precise size, quality, and security of any gemstones.
  • Subtle structural issues that can only be identified by an expert.

These crucial elements simply cannot be evaluated accurately through pictures or videos. This personal inspection guarantees we provide the best possible service and price for you.

Complete the form below to request a prepaid envelope

Your Contact Details
*First Name:
*Last Name:
*Email Address:
*Phone/Mobile Number:
Your Address
*Address 1:
Address 2:
Address 3:
*Town/City:
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Details of Your Repair
*Tell us what needs to be repaired:
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Security Code:
2008
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Terms and Conditions
You must accept our Repair Terms & Conditions before proceeding -

What happens when you send your jewellery for a quote/repair

  • When your items arrive we will email you to let you know they have arrived safely.

  • Once inspected we will be able to give you a price for repair work and how long it will take to complete (we aim to return items as fast as we can - usually a week for most repairs, where we need to order in stones etc this may take 2-3 weeks).

  • Should the repair price be higher than you anticipated your jewellery will be returned free of charge. Repair Terms and Conditions apply.

  • Payment is required in full, prior to any repair work commencing and can be made by Debit or Credit Card.

  • You only pay for sending your jewellery in to us if you go ahead with the repair. How we calculate delivery.

  • We will email you when your items are ready and give you a tracking reference number.

For more information on the jewellery repair process please read our How it Works page.