Last updated: 30 September 2026
Jewellery Doctor Online Ltd is committed to handling personal information responsibly and in accordance with applicable UK data protection law, including the UK GDPR and Data Protection Act 2018. This statement summarises the practical principles we apply. Our Privacy Policy provides the detailed information about what we collect and why.
Our commitments
- We collect information for clear purposes connected with enquiries, jewellery assessment and repair, payments, delivery, customer support, legal obligations, security, or choices you have made.
- We seek to collect information that is relevant and proportionate to those purposes, and take reasonable steps to keep it accurate.
- We restrict access to customer and repair information to people and service providers who need it to perform their role.
- We use appropriate technical and organisational safeguards to protect information against unauthorised access, loss, misuse or disclosure. No method of transmission or storage can be guaranteed completely secure.
- We require service providers handling information for us to protect it and use it only for agreed services, subject to their role and applicable law.
- We retain information only for as long as reasonably required for its purpose, applicable record-keeping duties, and the handling of queries, disputes or legal claims.
- We do not sell customer personal information.
Payments and optional tracking
Payments are processed through hosted payment services such as Opayo or Stripe. We do not ask you to email card details and do not store your full payment card number or security code on the Website. Optional Google Analytics and Meta Pixel technologies are controlled by the cookie choices you make on the Website.
Your choices and rights
You can change cookie choices using “Cookie settings”, unsubscribe from marketing emails, and exercise your data protection rights as described in our Privacy Policy. To make a request or raise a concern, contact hello@jewellerydoctor.co.uk. You can also complain to the UK Information Commissioner’s Office.
Responsibility and contact
Jewellery Doctor Online Ltd (company number SC263753) is responsible for the personal information it controls. Registered office: 58 Long Lane, Broughty Ferry, Dundee DD5 1HH. Email: hello@jewellerydoctor.co.uk.
We review our handling practices periodically and update this statement when our services or legal obligations change.
