UPDATED 28th JULY 2025
As an online-only business, we can only use the postal system to send and receive your jewellery and there are costs associated with this. We do not make any money from postage, so what Royal Mail charges us has to be passed onto the customer like most other small UK businesses.
We want to ensure that your valuable jewellery is as safe and secure as it can be both on its way to us and then, once a repair has been completed, on its way back to you. It is for this reason that we offer several different return postage methods.
Sending your jewellery through our pre-paid service is always Royal Mail Special Delivery with £750 insurance and you only ever pay this if you proceed with your repair, as it is included in the repair price.
To be as transparent as possible, here is how our delivery charges are broken down:
Royal Mail 2nd Class (not insured)
We charge £0.00 (Cost to us £5.00)
- Cost to send your jewellery back to you - £2.00
- Cost of consumables both ways - £3.00
Royal Mail 48 Tracked with Signature (not insured)
We charge £4.00 (Cost to us £6.20)
- Cost to send your jewellery back to you - £3.20
- Cost of consumables both ways - £3.00
Royal Mail 24 Tracked with Signature (not insured)
We charge £6.00 (Cost to us £8.20)
- Cost to send your jewellery back to you - £5.20
- Cost of consumables both ways - £3.00
Royal Mail Special Delivery (insured)
We charge £9.00 (Cost to us £11.75)
- Cost to send your jewellery back to you - £8.75
- Cost of consumables both ways - £3.00
In the event of an insurance claim with this service, Royal Mail will cover the first £750.00 and our dedicated business insurance will cover the difference if your jewellery is worth more than £750.00.
Why We Explain This So Clearly
We know postage is one of the main things customers want clarified before sending jewellery away for repair. This page is here so you can see exactly how the cost is made up and choose the return option that best suits your needs.
If you would prefer not to use the postal service and you are based locally, please visit our Dundee area drop-off page.
If you have any queries regarding any of our services, please contact us for details. For a fast, free quotation request a pre-paid envelope or use our online quote form.
All prices quoted on this website include VAT at 20%.
