Last updated: 30 September 2026
These terms explain the rules for using the website at jewellerydoctor.co.uk (the “Website”). The Website is operated by Jewellery Doctor Online Ltd, company number SC263753, whose registered office is 58 Long Lane, Broughty Ferry, Dundee DD5 1HH (“we”, “us” or “Jewellery Doctor”). By using the Website, you agree to these terms. If you do not agree, please do not use it.
Our services and repair terms
The Website provides information about our jewellery repair services and lets you contact us, request packaging, submit repair details and photographs, request or receive a quote, and access payment or repair-tracking services. A quote or online description is based on the information and images available at the time. We may need to inspect an item before confirming whether work is possible, the final scope, price or timescale.
These Website terms do not replace the separate Repair Terms and Conditions that apply when you send an item to us or accept repair work. If there is a difference, the repair terms will govern the repair service and these terms will govern your use of the Website.
Using the Website
You may use the Website for lawful purposes and must provide information that is accurate to the best of your knowledge. Do not misuse the Website, attempt unauthorised access, introduce malicious code, interfere with its operation, or use it to transmit unlawful, misleading or harmful material. Keep any account or payment link secure and tell us promptly if you believe it has been used without permission.
We may suspend or restrict access where reasonably necessary to protect the Website, users or our business, or to comply with law.
Information and availability
We take reasonable care when preparing Website content, but general information is not a substitute for an assessment of a particular item. Product images, examples, prices and time estimates are illustrative unless expressly confirmed in a written quote. We may correct errors, update content or change Website features. We aim to keep the Website available but do not guarantee uninterrupted or error-free access.
Intellectual property
Unless stated otherwise, the Website’s text, photographs, graphics, branding and design belong to us or are used with permission. You may view and print material for your personal use. You must not reproduce, adapt, publish or use it commercially without the relevant rights holder’s prior written permission.
Links and third-party services
The Website may link to third-party websites or services, including hosted payment services. Those services are governed by their own terms and privacy information. A link does not mean that we endorse the third party. We are not responsible for content or services that we do not control.
Liability
Nothing in these terms excludes or limits liability where the law does not allow it, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights. Subject to that, we are not liable for losses that were not reasonably foreseeable when you used the Website, or for business losses where you use it as a consumer. These terms do not limit any responsibility we have under a separate repair contract.
Privacy, cookies and changes
Our Privacy Policy explains how we handle personal information. Our Cookie Policy explains how cookies and similar technologies work and how to change your choices. We may update these terms by publishing a revised version on this page. The “Last updated” date shows when the current version was published.
Law and contact
These terms are governed by Scots law. If you are a consumer living elsewhere in the UK, you may also benefit from any mandatory protections and the right to bring proceedings in the courts available to you under applicable law.
Questions about these terms can be sent to hello@jewellerydoctor.co.uk or by post to our registered office above.
