Below you will find answers to common questions about using Jewellery Doctor. If you cannot find what you need, please contact us and we will be happy to help.
“UK-wide postal service, fully insured delivery and no-obligation quotes after inspection.”
Common Questions
How does your postal jewellery repair service work?
Simply request a free repair pack or use our online quote form. You send your jewellery to us using our secure, tracked service, we assess it and provide a quote before any work is carried out.
Do you repair all types of jewellery?
We repair most types of jewellery made from precious metals such as gold and silver. Each item is assessed individually to confirm what work can be carried out.
Is it safe to send jewellery through the post?
Yes, we use a secure, tracked and insured postal system designed specifically for jewellery repairs. Your item is handled carefully throughout the process.
How do I get a quote for my jewellery repair?
You can use our online quote form or request a free repair pack so we can assess your item and provide an accurate quote.
How much do jewellery repairs cost?
Costs vary depending on the item, the material and the work required. You can view our price guide or use our online quote system for a more accurate estimate.
What happens after I send my jewellery?
Once we receive your item, we assess it and provide a quote before carrying out any work. You are always in control of whether to proceed.
Do I have to go ahead with the repair?
No, there is no obligation. We will provide a quote after assessing your jewellery and you can decide how you would like to proceed.
Do you clean jewellery as part of the repair?
Where appropriate, jewellery is cleaned and finished as part of the repair process to ensure the best overall result.
How long do jewellery repairs take?
Turnaround times depend on the type of repair, but we will advise you clearly once your item has been assessed.
Can you repair sentimental or older jewellery?
Yes, we regularly work with sentimental and older pieces. We take care to preserve their character while making them safe to wear.
What types of jewellery do you repair?
We repair rings, chains, necklaces, bracelets, earrings and more. Each item is assessed individually to determine the best repair approach.
What if my jewellery cannot be repaired?
If a repair is not possible or not advisable, we will explain this clearly and provide guidance on the next best option.
Do you offer advice before I send my jewellery?
Yes, you can contact us or use the online quote form if you would like guidance before sending your item.
Why should I trust Jewellery Doctor with my jewellery?
We have years of experience repairing jewellery and handle each item with care using a secure, fully insured postal process. Our focus is on clear communication and professional results.
Is your service available across the UK?
Yes, our postal jewellery repair service is available nationwide across the UK.
What makes your service different from a high street jeweller?
As an online service, we keep overheads lower while maintaining high standards of workmanship. This allows us to offer competitive pricing without compromising on quality.
Is it safe to send jewellery by post?
Yes. We use secure, tracked delivery methods and each item is booked in on arrival so it can be monitored throughout the repair process.
Will I receive a quote before any repair is carried out?
Yes. Your jewellery is assessed first and we confirm the repair recommendation and quotation before any work goes ahead.
What happens if I decide not to proceed?
If you decide not to continue after receiving your quote, your jewellery can be safely returned to you.
How long do most repairs take?
Most repairs are completed promptly after approval, although exact timings can vary depending on the work required.
Do you repair jewellery from anywhere in the UK?
Yes. Jewellery Doctor is designed as a postal repair service, so customers can send items securely from across the UK.
How will I know when my jewellery has arrived?
Once your parcel reaches the workshop and is checked in, you can be kept updated as your repair progresses.
Ring Resizing
How much does ring resizing cost?
The cost of ring resizing depends on the metal, the design of the ring and how many sizes it needs to be adjusted by. You can view our ring resizing cost guide or use the resize calculator for an estimate. Final pricing is confirmed after inspection.
Can all rings be resized?
Most rings can be resized, but some designs such as full eternity rings or rings with delicate settings may have limitations. Each ring is assessed before work is confirmed.
How long does ring resizing take?
Turnaround time depends on the type of ring and the work required, but we will advise you clearly once your ring has been assessed.
Will resizing damage my ring?
When carried out properly, resizing should not damage your ring. We take care to preserve the original structure and finish wherever possible.
Do I need to know my exact size?
No, if you are unsure of your size we can advise once we receive your ring. You can also use our resize calculator for guidance.
Is ring resizing safe by post?
Yes, we use a secure, tracked and insured postal system to ensure your jewellery is handled safely throughout the process.
Ring Repairs
How much do ring repairs cost?
Ring repair costs vary depending on the damage, the metal and the work required. You can view our ring repair cost guide for a general idea before requesting a quote.
Can a damaged ring always be repaired?
Most rings can be repaired, but the best approach depends on the condition of the ring. We assess each item before confirming what can be done.
What are common ring repair issues?
Common repairs include worn claws, damaged bands, loose stones and structural wear caused by everyday use.
Is it better to repair or replace a ring?
In most cases, repairing the ring is the best option, especially if it has sentimental value. We will advise honestly if replacement is more suitable.
How do I send my ring for repair?
You can request a free repair pack or use our online quote form to begin the process.
Stone Replacement
How much does stone replacement cost?
The cost depends on the type of stone, size and the condition of the setting. See our stone replacement cost guide for more detail.
Can you match my original stone?
We aim to match the original stone as closely as possible in size, colour and appearance.
What if I do not know what stone it is?
We can assess the jewellery and advise on the most suitable replacement option.
Can damaged settings be repaired?
Yes, in many cases settings can be repaired or adjusted as part of the process.
How long does stone replacement take?
Timescales vary depending on sourcing and fitting the stone. We will advise once assessed.
Stone Resetting
How much does stone resetting cost?
Stone resetting costs vary depending on the type of setting, the condition of the jewellery and how much work is needed to secure the stone properly. Our stone resetting cost guide provides more detail.
What is stone resetting?
Stone resetting is used when the original stone is still present but has become loose, uneven or insecure in its setting.
Can a loose stone be saved?
In many cases, yes. Acting quickly gives the best chance of securing the original stone before it falls out completely.
How do I know if a stone needs resetting?
If the stone moves when touched, feels loose, looks uneven or the setting has been knocked, it may need professional attention.
What if the stone has already fallen out?
If the stone is already missing, you may need our stone replacement service instead. We can advise once the jewellery has been assessed.
Links Of London Restringing
How much does Links of London restringing cost?
The cost depends on the bracelet design and whether charms are included. See our restringing cost guide for more detail.
Why do Sweetie bracelets need restringing?
Over time the original stringing material stretches and weakens, making restringing necessary.
Can stretched bracelets be restored?
Yes, restringing restores structure and wearability in most cases.
Will my bracelet look the same after restringing?
We aim to preserve the original appearance as much as possible.
Is it safe to wear before restringing?
If the bracelet feels weak or stretched, it is best to avoid wearing it until repaired.
Catch Replacement
How much does clasp repair cost?
Clasp repair costs depend on the type of clasp and metal. See our clasp repair cost guide for more detail.
Can a clasp be repaired or replaced?
Both options are possible depending on the condition. We will recommend the most secure solution.
Why is my clasp not working?
Clasp issues are usually caused by wear, spring failure or damage over time.
Is replacing a clasp better than repairing it?
In many cases, replacing the clasp is the safest long-term solution.
Will the new clasp match my jewellery?
We aim to use a clasp that is appropriate for the style and material of your jewellery.
Chain Repairs
How much does chain repair cost?
The cost of chain repair depends on the type of chain, metal and where the damage has occurred. See our chain repair cost guide for more detail.
Can all chains be repaired?
Most chains can be repaired, but very fine or heavily worn chains may require careful assessment before work is confirmed.
Will the repair be visible?
We aim to make repairs as discreet as possible, although visibility depends on the type of chain and the nature of the damage.
Why do chains break?
Chains often break due to wear over time, weak links or strain on specific points such as clasps or joins.
Is it safe to repair a thin chain?
Yes, but thin chains require more careful handling. We will advise if the chain is suitable for repair.
Necklace Repairs
How much does necklace repair cost?
Necklace repair costs vary depending on the type of necklace, the metal and the damage. See our necklace repair cost guide for more detail.
What types of necklace repairs do you carry out?
We repair broken chains, damaged clasps, worn links and other structural issues affecting necklaces.
Can a snapped necklace be repaired?
In most cases, yes. The repair method depends on the type of chain and the location of the break.
Will my necklace look the same after repair?
We aim to keep repairs as discreet as possible while ensuring the necklace is strong and wearable.
How do I get a quote?
You can use our online quote form or request a free repair pack.
Bracelet Repairs
How much does bracelet repair cost?
Bracelet repair costs depend on the design, metal and type of damage. Our bracelet repair cost guide gives a useful overview.
Can stretched bracelets be repaired?
Yes, in many cases stretched bracelets can be repaired or restored depending on their construction.
Do you repair broken bracelet clasps?
Yes, we repair and replace clasps to ensure bracelets are secure and safe to wear.
What causes bracelets to break?
Bracelets often break due to wear, weak links or strain at joints and clasps.
Is bracelet repair worth it?
In most cases, yes, especially for valuable or sentimental items.
Earring Repairs
How much does earring repair cost?
The cost of earring repair depends on the type of earring, the metal and the work required. You can view our earring repair cost guide for a general idea before requesting a quote.
What types of earring repairs do you carry out?
We repair common earring issues such as bent posts, damaged fittings, worn backs and broken components. Each item is assessed individually before work is confirmed.
Can broken earring posts be repaired?
Yes, in many cases bent or broken earring posts can be repaired or replaced, depending on the design and condition of the item.
Can you repair one earring if the other is fine?
Yes, we can often repair a single earring if only one side is damaged. We will assess it and advise on the best approach.
Is it worth repairing damaged earrings?
In many cases, yes, especially if the earrings are valuable or sentimental. Repairing them is often the best way to make them wearable again.
Rhodium Plating
How much does rhodium plating cost?
The cost of rhodium plating depends on the size and condition of the item and the amount of preparation required. You can view our rhodium plating cost guide for more information.
What is rhodium plating?
Rhodium plating is a finishing process used mainly on white gold jewellery to restore a bright, reflective white surface.
Why does white gold need rhodium plating?
Over time, the rhodium coating on white gold wears away, which can make the jewellery appear dull or slightly yellow. Replating restores the brighter finish.
How long does rhodium plating last?
This depends on how often the jewellery is worn and how much friction it is exposed to, but rhodium plating naturally wears over time and may need to be repeated.
Can you rhodium plate any jewellery?
Not all jewellery is suitable. We inspect each item first to confirm whether rhodium plating is appropriate.
Replating
How much does jewellery replating cost?
Jewellery replating costs vary depending on the size of the item, the metal involved and the condition of the surface before plating. Our jewellery replating cost guide explains more.
What is jewellery replating?
Jewellery replating restores a worn or faded outer finish, helping bring back the original appearance of the item.
When is replating needed?
Replating is usually needed when jewellery has become dull, uneven in colour or has worn through its original finish.
Can replating make jewellery look new again?
Replating can improve the overall appearance significantly, although the final result depends on the condition of the item before work begins.
Do you inspect jewellery before replating?
Yes, all items are inspected first so we can advise whether replating is suitable and what preparation may be needed.
Smoothing And Tidying
How much does smoothing and tidying jewellery cost?
The cost depends on the condition of the jewellery and how much refinement is needed. Our smoothing and tidying cost guide explains the main factors.
What is smoothing and tidying?
This service improves the finish of jewellery that has become rough, uneven or tired-looking through wear, without necessarily needing a full structural repair.
When would I need smoothing and tidying?
It can help if jewellery feels rough to the touch, has worn edges, uneven surfaces or would benefit from cosmetic refinement.
Is smoothing and tidying the same as polishing?
Not exactly. Polishing focuses more on shine, while smoothing and tidying is about improving worn surfaces, edges and the overall finish of the item.
Can this service be combined with other work?
Yes, it is often carried out alongside cleaning, polishing, plating or general repair work where appropriate.
Clean And Polish
How much does jewellery cleaning and polishing cost?
The cost depends on the type of jewellery, its condition and how much work is needed to improve the finish. Our cleaning and polishing cost guide provides more detail.
What does jewellery cleaning and polishing involve?
This service is designed to remove build-up, improve shine and restore the appearance of jewellery that has become dull through everyday wear.
Can polishing remove scratches?
Cleaning and polishing can improve the look of light surface scratches, but deeper marks may need additional finishing or repair work.
Is this service suitable for stone-set jewellery?
Yes, in many cases stone-set jewellery benefits from cleaning and polishing, especially where dirt has built up around the settings.
Will my jewellery look like new again?
This service can improve the appearance significantly, but the final result depends on the condition of the item when it arrives.
Chain Repair
Can broken chains and necklaces be repaired?
Yes. Many broken chains, necklaces and bracelets can be solder repaired, rebuilt or fitted with replacement components where needed.
Will the repair be obvious once completed?
The aim is always to produce a neat, professional finish that blends in as naturally as possible with the original piece.
Can you replace catches and clasps as well?
Yes. Faulty catches, clasps and connecting parts can usually be replaced where required.
Can you repair sentimental or older chain jewellery?
Yes. Older or sentimental items can often still be repaired, although the best method depends on the design, metal and overall condition.
Ring Repair
Can you resize rings that are too tight or too loose?
Yes. Ring resizing is one of the most common workshop services and can usually be carried out on many plain and stone-set designs.
Will a ring resize affect the strength of the band?
When carried out correctly, a resize should leave the ring strong, secure and comfortable to wear.
Can damaged claws be repaired during the same job?
Yes. If claws, settings or worn areas need attention, these can often be identified during inspection and quoted together.
Can you resize stone-set rings?
Many stone-set rings can be resized, although the exact method depends on the design, the setting and the condition of the ring.
