When the outcome of a repair is uncertain
In some cases, a repair can be attempted, but the outcome cannot be predicted with confidence.
This usually applies when the repair process itself carries a significant risk of causing further damage to the item. While we may be able to proceed, there is a possibility that the piece could be affected during the repair.
For this reason, the work is classified as being carried out at customer’s own risk.
Why is there a risk?
Jewellery repairs often involve the application of heat, pressure, or chemical processes. In certain situations, these can introduce risks such as:
- Heat causing damage to or discolouration of stones
- Structural changes to delicate or weakened settings
- Unexpected reactions in the metal during soldering
- The possibility of the metal degrading or failing under heat
In some cases, if the metal is not what it is believed to be, it may not respond as expected and could be permanently damaged during the repair process.
What this means for you
If your repair is marked as customer’s own risk, we will always:
- Explain the potential risks before any work is carried out
- Advise whether we believe the repair is worth attempting
- Give you the option to proceed or decline
By choosing to proceed, you accept that the repair is carried out entirely at your own risk.
This means that the item may be successfully repaired, partially improved, or in some cases, may be further damaged during the process. In extreme cases, the item could become unusable.
No guarantee is provided for this type of repair, and Jewellery Doctor cannot accept responsibility for any damage or loss resulting from attempting the repair.
Our approach
We only offer repairs on a customer’s own risk basis when we believe there is a reasonable chance of a positive outcome.
Every attempt is made with the same level of care, skill, and attention to detail as any other repair. However, due to the inherent risks involved, the result cannot be guaranteed.
We believe in giving you the option to proceed, particularly where an item has sentimental value or where there are no practical alternatives.
When might this be suitable?
A repair at customer’s own risk may be appropriate if:
- The item has significant sentimental value
- You understand the risks involved in attempting the repair
- You are willing to proceed despite the possibility of further damage
